Question 1

How do I get started with Menurai?

Accepted Answer

Sign up on the registration page, confirm your email, and you'll land on the Dashboard. Click the + button in the sidebar next to Menus to create your first menu, give it a name, and you're ready to start adding categories and dishes.

Question 2

How do I create a new menu?

Accepted Answer

In the left sidebar, find the Menus section and click the + icon. Enter a name for your menu (e.g. "Lunch Menu" or "Bar Menu") and confirm. The menu will appear in the sidebar and you'll be taken directly to the menu editor.

Question 3

Can I have multiple menus?

Accepted Answer

Yes. You can create as many menus as you need — breakfast, lunch, dinner, drinks, seasonal specials, or a separate menu per location. Each menu gets its own QR code and shareable link.

Question 4

How do I delete a menu?

Accepted Answer

Hover over the menu name in the sidebar, click the three-dot icon that appears, and select Delete. The action is permanent, so double-check before confirming.

Question 5

How do I add a category to my menu?

Accepted Answer

Open the menu editor, click Add category at the bottom of the category list, type the category name, and press Enter. Drag categories up or down to reorder them.

Question 6

How do I add a dish?

Accepted Answer

Select a category in the menu editor and click Add dish. Fill in the dish name, an optional description, and the price. You can also upload a photo and it will appear both in the editor preview and on the customer-facing menu.

Question 7

Can I edit a dish after creating it?

Accepted Answer

Yes. Click on any dish card in the editor to open its edit form. Changes are saved automatically as you type and are reflected immediately in the live menu.

Question 8

How do I remove a dish from the menu?

Accepted Answer

Open the dish edit form and click the Delete button at the bottom. The dish is removed from the category instantly. This cannot be undone, so make sure you don't need it anymore.

Question 9

Can I reorder categories and dishes?

Accepted Answer

Yes. Grab the drag handle on the left side of any category or dish and drag it to the desired position. The order is saved automatically.

Question 10

Should I add a description to every dish?

Accepted Answer

Descriptions are optional but recommended for dishes with special ingredients, allergens, or preparation methods worth highlighting. Keep them short — two to three sentences is ideal for mobile reading.

Question 11

Can I add photos to dishes?

Accepted Answer

Yes. When adding or editing a dish, upload a photo via the image field. Photos appear as thumbnails on the menu and open in a full-screen lightbox when a customer taps them.

Question 12

What image formats and sizes are supported?

Accepted Answer

We accept JPEG, PNG, and WebP files up to 5 MB. For best results use a square or landscape image at least 800 × 600 px. The menu thumbnail crops to a square, while the lightbox shows the full image.

Question 13

What happens when a customer taps a dish photo?

Accepted Answer

Tapping a dish photo opens it in a full-screen lightbox overlay. The customer can tap outside the image or press Escape to close it. This works on both desktop and mobile.

Question 14

What shows if a dish has no photo?

Accepted Answer

If no photo is uploaded, the dish card shows a neutral placeholder area. The menu still looks clean — photos are encouraged but never required.

Question 15

Which currencies are supported?

Accepted Answer

Menurai supports over 65 currencies across all regions. Americas: USD, CAD, AUD, NZD, BRL, MXN, ARS, CLP, COP. Europe: EUR, GBP, CHF, SEK, NOK, DKK, PLN, CZK, HUF, RON, BGN, HRK, RSD, MKD, ALL, BAM, MDL. Eastern Europe & CIS: UAH, RUB, BYN, GEL, AMD, AZN, KZT, UZS, TRY. Middle East & Africa: ILS, SAR, AED, QAR, KWD, BHD, OMR, EGP, ZAR, NGN, KES, GHS, MAD, TND. Asia & Pacific: JPY, CNY, KRW, INR, SGD, HKD, TWD, MYR, THB, IDR, PHP, VND, PKR, BDT, LKR, NPR. The symbol position follows each currency's local convention.

Question 16

How do I change the currency for my menu?

Accepted Answer

Open the menu editor and find the currency selector in the settings area. Choose your currency from the dropdown — prices update immediately across the entire menu preview.

Question 17

Does Menurai convert prices between currencies?

Accepted Answer

No. Menurai changes how the price symbol is displayed but does not apply any exchange rate conversion. You enter prices in whatever currency your restaurant uses and the symbol is shown accordingly.

Question 18

How do QR codes work in Menurai?

Accepted Answer

Every menu gets a unique QR code automatically. Customers scan it with their phone camera and the digital menu opens instantly in their browser — no app download required.

Question 19

What types of QR codes does Menurai track?

Accepted Answer

Menurai tracks three QR placements: Table (printed on table tents or mats), Window (displayed on the entrance glass), and Business Card (attached to take-away cards or flyers). Each generates separate analytics data so you know where scans come from.

Question 20

Can I print the QR code?

Accepted Answer

Yes. From the menu editor, click the QR code button to download a high-resolution PNG or SVG suitable for printing at any size without loss of quality.

Question 21

Does the QR code change when I update the menu?

Accepted Answer

No. The QR code links to your menu's permanent URL, which never changes. You can update prices, photos, and dishes at any time — customers scanning the same QR code always see the latest version.

Question 22

Can I use the same QR code on multiple tables?

Accepted Answer

Yes. Print the Table QR code and place it on as many tables as you like. All scans from the same QR code are counted together in the Table source in analytics.

Question 23

Can I share my menu without a QR code?

Accepted Answer

Every menu has a direct URL (e.g. menurai.com/menu/your-restaurant). You can share this link on Instagram, Google Maps, your website, or anywhere else. Direct visits are tracked separately in analytics.

Question 24

Do customers need to install an app?

Accepted Answer

No app required. The menu opens directly in the phone's browser after scanning the QR code. It's a fully responsive web page that works on any modern smartphone, tablet, or desktop.

Question 25

Does the menu work offline?

Accepted Answer

The customer-facing menu requires an internet connection to load. Once loaded in the browser, basic content may be visible while offline, but we recommend ensuring your venue has Wi-Fi for the best guest experience.

Question 26

How quickly do menu changes go live?

Accepted Answer

Changes are live immediately. As soon as you save a dish update, price change, or new category, the next customer to open the menu URL will see the updated content.

Question 27

What is the Likes feature?

Accepted Answer

Customers can tap the heart icon on any dish to like it. Likes are stored locally on their device and are shown as a count below the heart. You can see total likes and a top liked dishes ranking on the Analytics page.

Question 28

Where are likes stored?

Accepted Answer

Likes are stored in the customer's browser localStorage. This means likes are tied to their device and browser — they're not tied to an account and will reset if the customer clears their browser data.

Question 29

How do I see which dishes customers like most?

Accepted Answer

Go to the Analytics page and scroll to the Top Liked Dishes card in the bottom row. Dishes are ranked by total like count with a visual bar showing relative popularity.

Question 30

Can a customer remove a like?

Accepted Answer

Yes. Tapping the heart icon again toggles the like off. The count decreases immediately and the heart returns to its unfilled state.

Question 31

What does the Analytics page show?

Accepted Answer

The Analytics page shows four summary stats — Views, QR Scans, Direct visits, and Likes — along with a multi-line chart broken down by traffic source (Direct, QR Table, QR Window, QR Business Card, Other). Below the chart are a Traffic Sources breakdown and a Top Liked Dishes ranking.

Question 32

What time periods can I view in analytics?

Accepted Answer

You can switch between four periods: 7 days, 30 days, 90 days, and 1 year. Click the period buttons in the top-right corner of the chart card to switch views.

Question 33

What do the traffic sources mean?

Accepted Answer

Direct means a customer opened the menu URL directly (from a link, bookmark, or browser). QR — Table, QR — Window, and QR — Business Card correspond to the three QR code placements you print. Other captures any source that doesn't fall into the above categories.

Question 34

What do the trend arrows next to stats mean?

Accepted Answer

The percentage and arrow next to each stat show the change compared to the equivalent previous period. Green with an up-arrow means growth; red with a down-arrow means a decline.

Question 35

Can I export analytics data?

Accepted Answer

Data export is on our roadmap. Currently analytics are viewable inside the app only. If you need reporting in the meantime, reach out via the Support page and we can assist.

Question 36

How do I update my account information?

Accepted Answer

Click your profile avatar in the bottom-left corner of the sidebar to open account settings. From there you can update your display name, email address, and profile photo.

Question 37

How do I change my password?

Accepted Answer

Go to account settings via the avatar in the sidebar and select Security. Use the Change Password option to set a new password. If you're locked out, use the Forgot Password link on the sign-in page.

Question 38

Is two-factor authentication available?

Accepted Answer

Yes. You can enable two-factor authentication in account settings under Security. We support authenticator apps (TOTP) and SMS verification.

Question 39

Can I invite team members to manage the menu?

Accepted Answer

Team collaboration is available on the Premium plan. Go to Settings → Team and send invitations by email. Invited members can edit menus and view analytics without access to billing.

Question 40

What notifications does Menurai send?

Accepted Answer

We send email notifications for billing events (receipts, failed payments, plan changes) and occasional product updates. You can manage notification preferences in account settings.

Question 41

How does billing work?

Accepted Answer

Subscriptions are managed through Stripe. Choose a plan on the Upgrade page, enter your payment details, and you'll be charged on the same date each month or year. Invoices and payment method updates are available on the Billing page.

Question 42

What plans does Menurai offer?

Accepted Answer

Menurai has a single Premium plan with a 14-day free trial. The trial includes every feature — unlimited menus, full analytics, custom domains and team access — so you can evaluate the product without restrictions before being charged.

Question 43

What's included in the 14-day trial?

Accepted Answer

The trial unlocks the entire Premium plan: unlimited menus, full analytics, custom domains, team members and priority support. No features are held back. If you cancel before the trial ends you won't be charged.

Question 44

Can I cancel my subscription?

Accepted Answer

Yes. Open the Billing page and click Manage in Stripe to cancel. Your plan stays active until the end of the current billing period, and your data remains accessible for 30 days after that.

Question 45

Do you offer refunds?

Accepted Answer

We offer a refund on the most recent payment if you cancel within 14 days of being charged and haven't used the plan extensively. Contact us from the Support page with your account email and invoice number.

Question 46

How do I upgrade my plan?

Accepted Answer

Go to the Upgrade page from the sidebar, pick the plan that fits your needs, and complete payment via Stripe. Your new features activate immediately after the payment is confirmed.

Question 47

Can I downgrade to a lower plan?

Accepted Answer

Yes. Downgrade through the Billing page. If you exceed the limits of the lower plan (e.g. more menus than allowed), existing menus become read-only until you reduce the count or upgrade again.

Question 48

Is there a discount for annual billing?

Accepted Answer

Yes, annual billing gives you two months free compared to paying monthly. You can switch between monthly and annual billing at any time from the Upgrade page.

Question 49

Which browsers does Menurai support?

Accepted Answer

Menurai works on all modern browsers: Chrome, Safari, Firefox, and Edge on desktop; Chrome and Safari on iOS and Android. We recommend keeping your browser up to date for the best experience.

Question 50

Can I edit my menu from a mobile phone?

Accepted Answer

Yes. The dashboard is fully responsive and works on smartphones. For complex menu editing with many categories and dishes, a tablet or desktop provides a more comfortable experience.

Question 51

Is my menu data backed up?

Accepted Answer

Yes. Your menu data is stored on our servers and backed up daily. We also keep point-in-time backups so we can restore data in the event of any issue.

Question 52

What data do you collect from my customers?

Accepted Answer

The customer-facing menu does not require login or personal data from guests. Likes are stored only in the customer's own browser. Analytics track page views and QR scans in aggregate — no personally identifiable information is collected from visitors.

Question 53

Is there an API to integrate Menurai with other systems?

Accepted Answer

A public REST API is planned for a future release. If you have an integration use case in mind, let us know via the Support page — early access may be available for specific partnerships.

Question 54

Can Menurai integrate with my POS system?

Accepted Answer

Direct POS integrations are on the roadmap. Currently menus are managed manually inside Menurai. If you have a specific POS you'd like us to support, please mention it on the Support page.

Question 55

How do I contact support?

Accepted Answer

Use the Support page (accessible from the sidebar) to send us a message. We aim to reply within one business day. For urgent billing issues, include your account email and invoice number so we can resolve it faster.

Question 56

How do I suggest a new feature?

Accepted Answer

We love hearing from users. Drop your idea on the Support page and describe the problem you're trying to solve. The most requested features make it onto the roadmap soonest.

Question 57

How do I report a bug?

Accepted Answer

Go to the Support page and describe what you expected to happen versus what actually happened, including the browser and device you were using. Screenshots are very helpful.

FAQ

FAQ