Support

Reach us by email

For any questions, please email us at support@menurai.com. We're a small team, so messages come straight to a person — not a ticket queue.

Replies usually go out within one business day, Monday through Friday. If something is on fire, say so in the subject line and we'll triage it first.

What to include

The more context you share up front, the fewer round trips we need. A good message usually has:

The email address tied to your account
A short description of what you were trying to do
Steps to reproduce, if it's a bug
Screenshots or a short recording when it helps

Before you reach out

Many of the questions we get are already answered in the FAQ. It covers billing, cancellations, refunds, and getting started — worth a skim before sending a message.

Support

Reach us by email

For any questions, please email us at support@menurai.com. We're a small team, so messages come straight to a person — not a ticket queue.

Replies usually go out within one business day, Monday through Friday. If something is on fire, say so in the subject line and we'll triage it first.

What to include

The more context you share up front, the fewer round trips we need. A good message usually has:

The email address tied to your account
A short description of what you were trying to do
Steps to reproduce, if it's a bug
Screenshots or a short recording when it helps

Before you reach out

Many of the questions we get are already answered in the FAQ. It covers billing, cancellations, refunds, and getting started — worth a skim before sending a message.